CEO's Column

Chip Emery

Chip Emery

CEO

Leading Supply Chain Services in the rapidly evolving Automatic Identification and Data Collection (AIDC) marketplace brings many new and interesting challenges. From time to time it is useful to reflect on how we are dealing with so many "opportunities" and to share those experiences.

Over my years in business I have learned two cardinal rules. Number one, put the customer first. Number two, invest unceasingly in your core competencies. Applying these rules at Supply Chain Services has contributed to our growth--in customer satisfaction, in employee engagement and opportunity, in partner relationships and, gratifyingly, the bottom line.

Read on to share the ride...

1st Quarter 2017
While we grew modestly last year, it was the first year since the recession that we were off our internal targets. So halfway through the year, after learning the barcode…
4th Quarter 2016
The CEO of a multibillion dollar public company, from whom we buy technical equipment, recently visited Supply Chain Services. It was an informal visit and we quickly learned that he…
3rd Quarter 2016
A while back I wrote about how rapid growth brings the curse of facility expansion and employee turnover. When that growth slows down substantially, it brings another curse, keeping employee…
2nd Quarter 2016
Four new employees joined us last month, the first in what we expect to be a continuing flow of new folks this year. Despite our history of regularly adding people…
1st Quarter 2016
We’ve had a few employees leave recently. It’s always a sad time when folks move on, regardless of the circumstances; a bit like losing as sibling. A lesson I learned,…
4th Quarter 2015
We sell and support barcoding solutions, and we do it well. But that's not what makes it special to work here. Last week we held an open house party for…
3rd Quarter 2015
The company’s strategic planning team met last month for a mid-year progress review and to brainstorm initiatives for 2016-2017. While preparing for these sessions sucks up a lot of time,…
1st Quarter 2015
Here at Supply Chain Services we have a customer-centric culture based on our purpose: Helping Customers Operate Better. At the same time we are consultative sales folks and believe strongly…
4th Quarter 2014
Supply Chain Services’ revenue has been on a five year, roughly 20% annualized growth rate. This has been fueled by a combination of factors; external market recovery, an expanded staff,…
3rd Quarter 2014
Being a solutions integration VAR means you live at the intersection of your customer, your distributor, the ISV and your OEM. Thus you frequently find yourself playing the role of…
2nd Quarter 2014
General Motors has been in the news a lot lately for its product safety problems. While it’s easy to play critic from afar, it seems to me that GM has…
1st Quarter 2014
In the last issue I wrote about hiring an experienced consultant to help us decide on a new enterprise software vendor. We did that as an insurance policy to ensure…
3rd Quarter 2013
A while back I wrote about the plusses and minuses of moving to a larger facility to accommodate growth. A year later it seems like we’ve always been here and…
2nd Quarter 2013
The future for the world of rugged mobile computers, barcode scanners and barcode printers, referred to in the industry as the AIDC world, is becoming oh so murky: two big…
1st Quarter 2013
About nine months ago we decided to move forward on a new enterprise software system; replacing the patched together software on which we run our business for a new, state-of-…
4th Quarter 2012
Emblazoned across the back wall of our office is our purpose: Helping Customers Operate Better. It’s been highly visible there since we moved and we brought it along from our…
3rd Quarter 2012
Emblazoned across the back wall of our office is our purpose: Helping Customers Operate Better. It’s been highly visible there since we moved and we brought it along from our…
2nd Quarter 2012
The bar code data collection market we serve is undergoing a truly rapid change. After a decade of slow, evolutionary changes, the technology we have been delivering is undergoing explosive…
1st Quarter 2012
Last September, several of us from Supply Chain Services attended ScanSource’s annual partner conference. There we heard Roy Spence speak about It’s Not What you Sell, It’s What You Stand…
4th Quarter 2011
A while back we received the ultimate “bad guy” notice: a termination. After several months trying to solve a difficult customer problem, management got tired of waiting and pulled the…