CEO's Column

Leading Supply Chain Services in the rapidly evolving Automatic Identification and Data Collection (AIDC) marketplace brings many new and interesting challenges. From time to time it is useful to reflect on how we are dealing with so many "opportunities" and to share those experiences.

Over my years in business I have learned two cardinal rules. Number one, put the customer first. Number two, invest unceasingly in your core competencies. Applying these rules at Supply Chain Services has contributed to our growth--in customer satisfaction, in employee engagement and opportunity, in partner relationships and, gratifyingly, the bottom line.

Read on to share the ride...

2nd Quarter 2020
Wow, has it been a crazy past few months. From the pandemic to the events in Minneapolis, to taking over as CEO after Chip’s departure. Even during these unprecedented times…
4th Quarter 2019
Looking back on Q4 2018, the situation this year is a repeat: another record fourth quarter, another record year and another very slow start in the subsequent new year. While…
3rd Quarter 2019
Once again seemed like most of our customers were asleep or on vacation in July and August this year; two very slow months in both bookings and new opportunities and…
2nd Quarter 2019
We focus a great deal on our technical and selling competence here at Supply Chain Services. It’s never-ending training, education and trial and error activity to ensure we are always…
1st Quarter 2019
The NCAA Final Four was here in Minneapolis last week; three terrific games that were fought down to the last second and, in the case of the final, even more…
4th Quarter 2018
Supply Chain’s customers were good to us in the fourth quarter; many accelerating ship dates into 2018 along with others placing last minute orders that had to be shipped by…
2nd Quarter 2018
One of the hallmarks of a successful Value Added Reseller (VAR) is the ability to take on new products. Doing so starts out being pretty straightforward: new product, new tech…
1st Quarter 2018
It’s not just money that drives a village. It’s time and attention. In February a number of employees took time out of their work day to read with elementary students…
4th Quarter 2017
That joke finishes with “…the worst thing that could happen is you catch it!” Well we pursued Visuascan in Montreal for nearly a year and finally closed the deal on…
3rd Quarter 2017
It seems to me that we spend almost as much time and attention working on our culture as we do on satisfying customers, booking new business or delivering what we…
2nd Quarter 2017
At Supply Chain Services, one of the key attributes of our culture is collaboration. Collaboration across departments, seniors with juniors, admin with sales, sales with IT, IT with OEMs, admin…
1st Quarter 2017
While we grew modestly last year, it was the first year since the recession that we were off our internal targets. So halfway through the year, after learning the barcode…
4th Quarter 2016
The CEO of a multibillion dollar public company, from whom we buy technical equipment, recently visited Supply Chain Services. It was an informal visit and we quickly learned that he…
3rd Quarter 2016
A while back I wrote about how rapid growth brings the curse of facility expansion and employee turnover. When that growth slows down substantially, it brings another curse, keeping employee…
2nd Quarter 2016
Four new employees joined us last month, the first in what we expect to be a continuing flow of new folks this year. Despite our history of regularly adding people…
1st Quarter 2016
We’ve had a few employees leave recently. It’s always a sad time when folks move on, regardless of the circumstances; a bit like losing as sibling. A lesson I learned…
4th Quarter 2015
We sell and support barcoding solutions, and we do it well. But that's not what makes it special to work here. Last week we held an open house party for…
3rd Quarter 2015
The company’s strategic planning team met last month for a mid-year progress review and to brainstorm initiatives for 2016-2017. While preparing for these sessions sucks up a lot of time…
1st Quarter 2015
Here at Supply Chain Services we have a customer-centric culture based on our purpose: Helping Customers Operate Better. At the same time we are consultative sales folks and believe strongly…
4th Quarter 2014
Supply Chain Services’ revenue has been on a five year, roughly 20% annualized growth rate. This has been fueled by a combination of factors; external market recovery, an expanded staff…