Leading Supply Chain Services in the rapidly evolving Automatic Identification and Data Collection (AIDC) marketplace brings many new and interesting challenges. From time to time it is useful to reflect on how we are dealing with so many "opportunities" and to share those experiences.
Over my years in business I have learned two cardinal rules. Number one, put the customer first. Number two, invest unceasingly in your core competencies. Applying these rules at Supply Chain Services has contributed to our growth--in customer satisfaction, in employee engagement and opportunity, in partner relationships and, gratifyingly, the bottom line.
Read on to share the ride...